Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Return Policy

We have a 30 day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unwashed, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@banffdoghouse.com. Items sent back to us without first requesting and receiving confirmation of a return will not be accepted.  Please note return shipping costs are at your expense.

You can always contact us for any return question at admin@banffdoghouse.com.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food), final sale items and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return.  If the return guidelines in relation to original packaging, tags and condition are met, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.